Delaware Smile Center

Disappointing Experience with Delaware Smile Center in Middletown – Dr. Usmani I am extremely disappointed with my experience with Delaware Smile Center in Middletown. I made dental appointments for my children for October 12 and 13, 2026, and arranged time off work specifically to ensure that they could attend. Coordinating multiple children’s appointments around a work schedule takes planning, and I made those arrangements in good faith. What is particularly upsetting is that my children’s appointments were still several days away when the office canceled them. When I called the office on October 9, I explained my concern and pointed out that the appointments were still within the timeframe I understood to apply. However, I was told that the office had a policy requiring confirmation by its stated deadline. My concern is that this policy had never been clearly explained to me during my previous communications with Alexis, despite our having spoken several times about scheduling appointments. I was not aware that my children’s appointments could be removed from the schedule days in advance simply because I had not responded to a confirmation text by a particular time. I understand the importance of confirming appointments, but I believe patients should be clearly informed of such policies when appointments are scheduled, not left to discover them through reminder messages. If this is an important scheduling requirement, why was it never explained during my previous conversations with the office? The situation was made even more frustrating by my daughter’s appointment. The office informed me that the hygienist would not be available on her scheduled day and offered alternative dates. Unfortunately, I was working on those dates. I had already arranged time off for her original appointment, and I could not simply change my work schedule at short notice. Now, after making the necessary arrangements for my children, I am left trying to reorganize everything because of cancellations and scheduling difficulties that could have been handled with better communication and consideration. I called the office to explain my concerns, but the response was that it was simply their policy. I believe customer service involves more than referring to a policy. It also involves communicating expectations clearly, listening to patients’ concerns, and making reasonable efforts to resolve problems. I am deeply disappointed by this experience. Families have work commitments, responsibilities, and schedules to manage. Patients should not have to discover important scheduling policies only after appointments have been arranged. I hope Dr. Usmani and the management team will review how these policies are communicated and how situations like this are handled. My expectation is not that an office should operate without rules, but that those rules should be communicated clearly and that patients should be treated with understanding and respect. I am sharing this experience because I believe better communication could have prevented this unnecessary frustration. I hope the office takes this feedback seriously and improves its scheduling and customer service practices.

I was referred to this dentist in which I was given good reviews. I made a late appointment for my daughter which was at 6:50 pm, I was asked to come in at 6:20. I arrived at 6:pm and she was not seen until 7:30 pm. No sense of courtesy of time for a parent and a child who has been at work and school all day. I am hoping that never happens again as that was insensitive. I could have rescheduled, however I Bo knows when her next appointment would have been. Please do better with parents time.

⭐️⭐️⭐️⭐️⭐️ I had an appointment today at Delaware Smile Center with Dr. Sophie for orthodontic care, and I was reminded why I’ve always had such a positive impression of this office. I haven’t been in about four years, but Dr. Sophie was just as warm, friendly, and attentive as I remembered. Even though the office was busy, she still took the time to acknowledge me, speak with me, and make sure I didn’t feel rushed or overlooked. What really impressed me was the professionalism of the entire staff—not only in the way they interacted with me, but also in the way they spoke to and treated each other. They kept me informed about delays, took their time with me, and made me feel like a person rather than just another appointment on the schedule. A few days earlier, I had visited another dental office where I barely felt acknowledged and wasn’t even addressed by name. That experience made me appreciate Delaware Smile Center even more. Sometimes it’s the little things—greeting someone by name, acknowledging their presence, explaining a delay—that make the biggest difference. Dr. Sophie and the entire staff truly understand customer service and professionalism. I left genuinely impressed and would absolutely recommend Delaware Smile Center.

Dr Usmani was so gentle and he understood the anxiety I experience when having dental work done. Dr Usmani and his dental technician worked so well together with making me comfortable during the procedure. It was such a pleasurable experience!

Amazing experience! Could not speak more highly of every single staff member I met today. Especially Abby and Dr. Usmani. They took their time to answer every question and explain every detail of care. All of the staff were welcoming and kind. Office is clean and beautiful. Switching my whole family to this practice!

Be very cautious if you ever need a second opinion or your medical history from Delaware Smile Center. After this office recommended a full mouth restoration costing $55,000–$60,000 instead of a standard whitening treatment, I requested my complete dental records to seek an independent evaluation. In explicit violation of federal HIPAA Right of Access regulations, this clinic refused to hand over my usable files. They sent only compressed, low-resolution thumbnail sheets of my X-rays and intraoral photographs that are completely unusable for diagnostic purposes by any other doctor. When pressed for my full file, the office explicitly stated in writing: "At this time, no treatment plans are available, and I cannot release the doctor's clinical notes." Under federal law, a dental office cannot legally refuse to release your clinical notes or withhold diagnostic-quality records. Because of their written refusal to provide my legal health history, I have formally filed regulatory complaints against Delaware Smile Center with both the U.S. Department of Health and Human Services (HHS) for HIPAA violations and the Delaware Board of Dentistry and Dental Hygiene. Please protect your patient rights and go elsewhere. UPDATE (July 16, 2026): After I notified the office that I filed formal state and federal complaints, they finally emailed my files—but they deliberately degraded the medical evidence. They intentionally converted all of my original, digital clinical intraoral photographs into black-and-white files. This is a direct violation of HIPAA Privacy Rule 45 CFR § 164.524, which legally requires providers to supply records in the exact form and format requested if readily producible. Grayscale photos strip away critical diagnostic data, making it impossible for a new dentist to properly evaluate soft tissue and gum health. They are continuing to actively block my right to a usable second opinion.

For a place to have so many reviews, yet such a high rating seems fishy, but for Delaware Smile Center, all it takes is one appointment to understand the ‘hype.’ Everyone here is amazing and attentive, and I frankly couldn’t recommend this place more highly to anyone seeking out a dentist or an orthodontists. The wait is practically nonexistent, and while maintaining professionalism and kindness, your appointment will be done in no time. I would recommend this place to anyone; do yourself a favor and become a patient here!

My daughter has been a patient at Delaware Smile Center since her very first tooth came in, and I truly can’t say enough wonderful things about this practice. Every stage of her dental care has been handled with such kindness, patience, and professionalism. Now that she’s a preteen, she’s receiving orthodontic treatment with Dr. Sophie, and the experience has been nothing short of amazing. Her smile is transforming beautifully, and we’re so excited with the results. What amazes me most is that my daughter genuinely loves going to the dentist. She has absolutely no fear of dental appointments, which I know is rare. Even when she needed extractions, the doctors and staff were so calm, gentle, and reassuring that they completely eased any anxiety she had. Watching them make what could have been a scary experience feel so comfortable was incredible. Their ability to keep children relaxed and confident truly speaks to the level of care and compassion they provide. The doctors are exceptionally skilled, but what really sets Delaware Smile Center apart is their gentle demeanor and the way they treat every patient with kindness and respect. As a parent, there’s nothing more comforting than knowing your child is in such caring and capable hands. I recommend Delaware Smile Center to anyone looking for outstanding dental and orthodontic care. We are so grateful to have found them!

I had a great experience at this office. They were able to get me in quickly, which I really appreciated. Dr. Patel was very gentle and made me feel comfortable throughout my visit. Olivia, the dental assistant, was wonderful—she answered all of my questions and was very helpful. Highly recommend!

I had a new patient appointment. Before I even arrived, I felt good about the appointment, thanks to Carly who Communicated details leading up to my appointment.😊 Everyone who assisted me was super nice and helpful. I then met “Dr.U1” 😀 and he was awesome! He Communicated with patience and in a way that helped me to understand exactly what he was talking about. And I appreciated that. Lastly, I met with the coordinator who breaks down expenses and she was amazing. I’m looking forward to going back and allowing them to service my needs. Thank you all so much.

Took my son here for an appointment with Dr. Usmani Today, My son has a Dental phobia. Dr. Usmani Actually made him feel very comfortable at his very first visit and talked him into having two extractions for his wisdom teeth and a third that was absolutely necessary. Will definitely be coming back and referring others.. In addition, the dental Assistant that accompanied him had great manners and was very knowledgeable. I was very pleased with the visit. We were first timers. This is my honest opinion of the practice. Also, this was an emergency visit and we were able to be seen the same day, thankfully.

I’ve had a great experience at DSC! Everyone on the team is so welcoming and genuinely kind, which really makes a difference. I still get a little nervous when it’s time for my cleanings, but Val and Abbie always help me feel comfortable and at ease. I met with one of the coordinators, Nicole, and she was very sweet and took the time to sit with me and answer all of my questions. I’m currently seeing Dr. Sophie for ortho treatment, and she’s been doing a great job. Taylor and Kyla always keep things light and fun, and Lindsay and Yesenia are always great when it comes to scheduling my next cleaning, which I really appreciate. Overall, it’s just a really friendly and caring office, and I highly recommend them!

I had a really great experience at Delaware Smile Center in Middletown. The entire staff is friendly, professional, and makes you feel comfortable from the moment you walk in. A special shoutout to my dental hygienist, Abbie. She is fantastic—very thorough, gentle, and always takes the time to explain things and make sure you’re comfortable during the visit. She truly makes going to the dentist a much better experience. The office is clean, well organized, and they run on time, which I really appreciate. If you’re looking for a dental office in the Middletown area, I highly recommend Delaware Smile Center.