Dental Dreams

There was a male Dentist that did an excellent job cleaning my son's teeth, but I got a female Dentist that didn't even tell me her name, and is super aggressive with the drill and water sprayer. When she hurt me, I moved and she smirked instead of apologizing and stated its a soft cavity shes not going to work on. My hair and clothes were wet from her spraying water all over me. She was also calling me a princess to staff. I was literally crying on her table, the power differential was clear and definitely taken advantage of that day. Please dont take you kids there. The place smelled like dirty diapers and there was skid marks all over the walls and equipment. A cleaning is something I look forward to every 6 months, but my teeth aren't even clean. The worst expireance I've ever had anywhere.

Not a very good experience trying to get partials here. I know it's a 5 step process and each step would take time but I started on August 1st and it's now October and I'm still stuck on step 2. For some reason they keep coming back damaged. I don't know whose to blame the doctor who always seems in a rush and does a quick impression that's not done right or the incompetence of the people in Florida who make them? Either way if you want dentures done beware of this place.

A Truly Exceptional and Compassionate Dental Team – A Rare Find! Finding a dental office that delivers flawless professional care is wonderful, but finding one that treats you with the deep kindness and warmth of a family is a true blessing. That is exactly what you get with Dr. Okoli and his phenomenal team. From start to finish, they completely redefine what a trip to the dentist looks like, turning what is often a stressful event into a genuinely comforting experience.The warmth begins the very second you step through the door. Cristal Rivera at the front desk is an absolute joy. She has a rare gift for making you feel completely seen, valued, and welcome. Beyond her bright smile and calming presence, Cristal is incredibly efficient and handles everything seamlessly, taking all the stress out of check-ins and paperwork. She acts as the perfect anchor for the office, setting a tone of peace and hospitality. Once you are called back, Kirstein Kinard completely eases any lingering nerves. As a dental assistant, Kirstein is unmatched in her gentleness, attentiveness, and empathy. She checks on your comfort constantly, anticipates your needs before you even have to ask, and projects a compassionate energy that makes you feel entirely safe in her care. Her dedication to making the patient experience as smooth and painless as possible is deeply moving. Dr. Okoli is the heart of this incredible practice. He is a truly outstanding dentist whose professional brilliance is matched only by his profound kindness. Dr. Okoli never rushes; he takes the time to listen, explains every detail with immense patience, and approaches his work with a level of precision and artistry that inspires total confidence. You can tell immediately that he cares deeply about his patients as human beings, not just as appointments on a schedule.Together, Dr. Okoli, Kirstein, and Cristal form an extraordinary team that operates with the highest standard of professionalism, wrapped in pure compassion. They don't just care for your teeth—they care for your spirit. Thank you all for your beautiful hearts, your exceptional talent, and for making me smile in every sense of the word!

⭐️ 1 Star — Would Give 0 Stars If I Could I would give 0 stars if Google allowed me to. My experience at Dental Dreams was extremely upsetting, overwhelming, and traumatic, both emotionally and physically. I went into this appointment already having PTSD and severe anxiety from previous dental experiences. I specifically communicated that I needed accommodations, patience, and understanding. Since this is a clinic that treats patients with special needs, I expected my requests to be taken seriously. Unfortunately, I did not feel that my accommodations or concerns were respected. I felt extremely rushed, like the priority was getting me in and out rather than making sure I was comfortable and safe. I felt ignored and dismissed, and honestly felt like I did more work during my own appointment than the staff did. The physical experience was also awful. I spent approximately 30 minutes having X-rays taken, and the process felt extremely rough and aggressive. I ended up with irritation, cuts, and sores in my mouth and developed a migraine afterward. An extremely bright light was also flashed into my eyes, and afterward I temporarily could not see properly for around a minute, which was frightening. I was also very concerned about the cleanliness of the office. There were bugs flying around and landing on me multiple times during my appointment. Seeing bugs throughout the area and having them land on me made me extremely uncomfortable and concerned about the sanitation of the environment. I also felt like some of the equipment/resources needed for the appointment were lacking. What bothers me most is that I had already explained my history and the accommodations I needed. Instead of feeling supported, I left feeling traumatized, physically uncomfortable, and like my concerns simply did not matter. Patients with disabilities, PTSD, anxiety, and other special needs deserve patience, compassion, dignity, and respect. Asking for accommodations should never make someone feel like a burden. Especially at a clinic that is supposed to accommodate special-needs patients, I expected much better. This appointment made my existing fear of the dentist significantly worse and added additional emotional and physical trauma. I sincerely hope Dental Dreams takes this feedback seriously and looks at how special-needs patients are treated, how accommodations are handled, the roughness of procedures, and the cleanliness of the facility. Based on my experience, I cannot recommend this location. Not to mwntion if you were to call them, youll be on hold for minimum 30 minutes. Unprofessional, unclean, and unsafe. Dont bring anyone here unless you wanna cause severe mental and physical trauma

I went yesterday for my 1st appointment I never went to the dentist growing up so I was very nervous going in. The front desk girls were friendly and very helpful. The dentist and assistants in the back made me feel very comfortable and kept me informed the whole time of what they were doing. I have medical assistance dental insurance so I do not have a tone of options for dental offices but I will say Dental Dreams seems like a great place to go. I have an appointment on Thursday to have a few cavities filled. Wish me luck

We showed up an hour before our appointment. They got us in asap. The ladies were really kind. They had a play area and free wifi. It was a good experience. Watching my kid handle the dentist so well helped with my fear of the dentist.

My wife truly loves this place because the entire staff is so friendly. Our only complaintn would be the proceedure it takes to obtain a final result. This needs to be greatly improved. Other then that we already have recommended to others about your good service.

I was incredibly happy to schedule online, next day, as a new patient. The staff was so down to earth and they made me feel like family. The dentist took x-rays and explained the results of my entire mouth to me in a simple way. I feel educated and im now more aware of my dental health. The dentist confirmed I hadn't had a cleaning in 6 months and preformed one for me also. Not only was I immediately seen and my concerned addressed but the staff went above and beyond to ensure I had a wonderful dental experience. Thank you dental dreams. You are my dental dream come true. I won't go anywhere else

Dont schedule a Saturday appointment because you'll show up and nobody will be there. My 5 year old and 3 year old had a appointment.... got a uber there and stood outside for about 40 minutes. Tried to call about 20 times but no answer so left messages. Never called me to cancel the appointment. Was several other people standing outside waiting for their appointments as well. Extremely unprofessional!!!!!! My mind was blown a business conducted themselves this way. I will never use Dental Dreams again for any of my children.

This was the worst experience I have ever had at any business before. I arrived on time for my 3:30 pm appointment. I gave the front desk the information they needed to get me in the system, and I wasn't seen until 4 pm. X-rays needed to be taken multiple times on the same area because they weren't set up properly. The two women taking the X-rays joked about giving me cancer which is extremely unprofessional. After X-rays, I waited for an hour to be seen by the dentist. Before this, I hadn't had my teeth cleaned in three years, so I expected the cleaning to be more in-depth than usual. The dentist used a motorized cleaner for the surface of my teeth, which did not fully clean them. She also did not clean in between my teeth. This entire process took, at most, four minutes. The dentist then used some gritty solution on my teeth, which was not rinsed out even though she said it would be. She also stated in was the sealant, which it was not. The dentist said my insurance would cover sealant (which my insurance provider later said was incorrect). After applying the actual sealant, all of my molars had large mounds of dried sealant on top of them. I had to grind at them with my teeth for days to make them feel better. In summary, this was the worst dental experience I have ever had, and my teeth felt worse than before I went to the dentist

This is ONLY a review of our experience a few years ago, that is why I did not give them 1 star because I don’t think that would be fair. People and places change - hopefully they will grow from this feedback. We had a really negative experience here that has shaped my son’s future dental health forever. After an appointment at this place, my son became absolutely TERRIFIED of dentist. They did not explain what they were doing when they added in sealants or any other care, they told him just not to move and my husband was told to hold him down and it frightened my son so bad that it has been an emotional rollercoaster for treating his teeth, especially because many of his baby teeth didn’t come out. I’m happy to say we left this office and we now drive to lancaster and have the most amazing pediatric dentist and my son is finally able to go in for cleanings and other more advanced dental care without any issues. I really think one bad appointment can really change a young child’s mind about dental care. Before this place, my son had regular cleanings at another dentist and did just fine. Unfortunately our insurance switched so a few years ago we tried this place. We now drive 45 minutes away to Lancaster and are VERY thankful we did not continue care here. We had issues scheduling appointments/keeping appointments too. I just wanted to share for parents to be more aware of how one bad visit really shape your child’s future health. My son is probably a little bit more sensitive than some kids his age, but no one deserves to be that frightened. I mean, there are adults that don’t even like the dentist - it’s my least favorite appointment too lol :) but we need to do it! So please just do your research. I hope this place takes this as feedback and works towards being more indeed family friendly.