Prime Dental Group

I went to this dentist based off of the 4.9 star reviews they had and I left feeling like I got haggled by a car salesman. I went in looking to have a molar removed due to a hole in the tooth and while they did offer to extract it for me, they also kept trying to sell me on a $8,000 laser surgery that I said MULTIPLE times I could not afford and was not interested in at that time. It seemed like no wasn’t an answer for them as they kept offering me credit options and payment plans. After they finally accepted that I was not going to do all the work they were telling me I needed, I opted to still have the tooth removed by them a couple days later (which I ultimately cancelled and am going elsewhere) They hit me with “you need to pay for it right now” and claimed they had an up front payment policy. When I scheduled my appointment over the phone, I wasn’t asked for any payment up front. I paid for my appointment when I got there. I got the idea that since I couldn’t afford ALL the work that they didn’t trust me to pay at my next appointment? I’m not sure…. They did X-rays and the dentist came in, looked at my teeth and told me I had a bunch of cavities and needed laser treatment. He hardly touched my teeth, didn’t do a cleaning. Not once did he show me any of the teeth that supposedly had cavities yet he included 5 fillings in my “plan”. Mind you I had visited my regular dentist not even 4 months prior to this visit and I had no cavities other than the tooth with the hole. First red flag for me. He also mentioned if I don’t get a replacement tooth in the spot that the current tooth is removed, all my surrounding teeth will cave in and all fall out and proceeded to show me a fear mongering cartoon video of that exact situation. They record videos of your mouth on an iPad also which I thought was very strange. PLEASE DELETE ANY FOOTAGE YOU HAVE OF ME ON THAT DEVICE. After the initial exam, they take you to a separate room with a desk and talk about how much everything is and they have brochures to sell you on all the things they mentioned. After saying no so many times, I was still persuaded into applying for credit and making monthly payments! I laughed and still said I could not afford that monthly payment. They seemed annoyed that I only wanted to get the one tooth removed. This office is a scam and they only want your money. They say “you’re like family to us we wanna help” but then the demeanor chances once you can’t afford all the work they are offering. Mind you they were trying to be very encouraging and sales forward saying I needed this work done all at once. They really just wanted $9k from me. Be careful going here.

Dr. Lee is incredible, patient, kind & professional. He informs you about his recommendations and why they're necessary. He's always courteous and has a genuine sense of concern and caring. His staff are pleasant, polite and engaging. Highly recommend, especially if dental work makes you uncomfortable. Dr. Lee and his staff are one in a million.

This was my first dental visit after 2 years of avoiding the dentist. I found Prime Dental on Zocdoc and they seemed reliable and professional! That’s exactly what they were when I first walked into the door. The receptions Nisha and the dental assistant who took my xrays were extremely friendly and helpful! Dr. Lee was awesome. He gave a very thorough exam and developed an in depth treatment plan to get me to my long term dental goals. Would highly recommend prime dental!

Great experience! The staff was amazing. I brought my dad in, and we were assisted immediately. They explained everything clearly, answered all of our questions, and were genuinely caring and helpful throughout the entire process. We truly appreciated how kind and attentive everyone was. Highly recommend! Thank you Prime Dental Care!

I've always had a love/hate relationship with the dentist from some negative experiences, and the staff were so incredibly friendly and communicative about each step in my exam. Dr.Lee listened attentively to my long dental history and you could tell he actually cared about finding the root cause rather than a quick treatment. We now have a game plan and I'm looking forward to working with Prime Dental Group.

Very kind and helpful! They took great care and were very knowledgable, giving us options for payments and overall just being very kind and understanding. The extraction we came in for was also done much quicker than expected! Already my partner is doing well after only the first day. Thank you so much to the doctor and everyone there at the dental office!

I honestly don’t even know where to begin because I’ve never had a dental experience like this before. First off, being open on Saturdays is a huge blessing for people like me who work full-time Monday through Friday. It made it possible for me to prioritize my dental health without sacrificing work, and that alone already set them apart. From the moment I walked in, the staff was kind, professional, welcoming, and transparent. But what truly made this experience unforgettable was Dr. Lee. Instead of rushing through my appointment, Dr. Lee actually took the time to sit down with me in his office, show me detailed pictures of my teeth, explain what was going on, what the treatment plan would look like, and most importantly, what I could do at home to improve and maintain my dental health. No dentist has ever educated me the way he did. For the first time, I didn’t leave a dental office feeling ashamed, confused, or overwhelmed. I left feeling motivated, empowered, informed, and genuinely excited to take better care of my teeth. Dr. Lee has incredible bedside manner, unmatched professionalism, and a level of care that is honestly rare to find nowadays. You can tell he truly cares about his patients and wants them to succeed long term, not just “get through” an appointment. When I think of what a top-tier dental office should be, this is exactly what comes to mind. They are not just “on the leaderboard” — they are the standard. The leadership board. The example of how dentistry should be done. I know I’m in great hands here, and I’m genuinely grateful I found them. Thank you for the incredible care!

I really like this team. The staff are very helpful and quick. I had an emergency and they were able to get me in right away. Dr. Lee is always very personable and he takes great care to do a good job. I do not like going to the dentist but this team makes it a lot easier. So glad I found them!

Dr. Lee, Sadia, Alyssa and all staff are incredibly supportive and kind at Prime Dental in Ventura, CA. This is the place to go to for honest, ethical and professional dental work! Dr. Lee and Sadia have been helping me repair cracked teeth due to grinding and am very thankful for them!