Rio Rancho Dental Associates

The staff, especially Sara and Dr Romeo, are top notch! Can't get a better dentist anywhere in Rio Rancho, NM!! They treat you like family!

My Hygienist Annabel is very personable, and does an amazing job on my teeth cleaning! I Highly recommend this Rio Rancho Dental associates Clinic!!! my Dentist and all the staff are very pleasant and friendly 👍 thank you all.

Silvia, the manager, is the biggest reason I would not recommend this office. One star is still to high! I called to discuss a bill after finding out I had received three cleanings in a year when my insurance only covers two. This office deals with dental insurance every day and should know that two cleanings per year is extremely common. Yet nobody said a word before the third cleaning that it might not be covered. They performed the service, said nothing, and then much later came looking for payment. When I tried to discuss that with Silvia, there was no concern, no accountability, and no effort to understand why I was frustrated. Her response was essentially that it was my problem and that I should have called my insurance company myself. I fully accept that I have a responsibility to understand my own insurance benefits. But I also believe the office has some responsibility when they are the ones scheduling the appointments, verifying insurance, and providing the services. A reasonable manager could have simply said, “I understand where you’re coming from. There was clearly a communication breakdown here. You should have checked your benefits, but we also could have done a better job letting you know this was your third cleaning. Let’s see if we can meet somewhere in the middle.” That would have been customer service. Instead, after basically telling me the entire situation was my problem, Silvia ended the conversation by asking, “Do you want to take care of this payment today?” That pretty much summed up the entire experience for me. There was no attempt to resolve the issue, acknowledge that both sides could have handled things differently, or maintain a positive relationship with a patient. The conversation immediately came right back to collecting the money. In my experience with Silvia, it felt like getting the payment was far more important than listening to the patient or trying to make the situation right. A simple warning before the third cleaning could have prevented all of this. Instead, the service was performed without any discussion about coverage, the bill surfaced much later, and when I questioned it, I was treated dismissively and then asked for payment before the conversation was even over. Terrible customer service and an incredibly disappointing way for a manager to handle a legitimate concern.

This isn't the standard dentist shop. This is more like going to a friend's place and they just happen to clean your teeth while you're visiting. I've had numerous procedures done there, and other places, and Rio Rancho Dental is by far superior! No hesitation in recommending them to others.

I cannot say enough good things about Rio Rancho Dental Associates, Dr. Romeo, and his dental hygienist. After having a previous experience at another dental office where I left feeling unheard and uncomfortable, walking into this office was such a refreshing experience. Dr. Romeo and his hygienist genuinely took the time to make me feel seen, heard, and cared for. They were attentive, knowledgeable, thorough, and incredibly patient-centered. I never felt rushed or like I was simply another appointment on the schedule. They listened to my concerns, explained things clearly, and made sure I felt comfortable throughout my visit. The entire atmosphere of the office was welcoming and supportive, and the staff made what can sometimes be an uncomfortable experience feel easy and reassuring. Most importantly, I truly felt that their recommendations were based on what was best for me as the patient, rather than what would make the office the most money. That kind of integrity in healthcare means so much. Thank you, Dr. Romeo and the entire Rio Rancho Dental Associates team, for the care you provide and for creating a place where patients feel valued. Our community is lucky to have providers like you, and the work you do is genuinely appreciated! ❤️

Annabel is such a great hygienist. She is very gentle but yet very thorough with my cleanings. She is the best😆

I have been going to this office for quite some time. The office is friendly, caring and considerate. They always make sure that whatever you need. They’re there to help you out. Thank you all for all that you do.

First of all, the appearance of the clinic communicated Welcome. I appreciate how I was continuously informed of what will be done and the information my dental hygienist shared regarding the condition of my teeth and what the recommendations for ongoing care. A professional staff from start to finish, including checkout. I was impressed.

Great experience with my first visit. Anna was super friendly and great with the cleaning. Dr. Rob was very professional and thorough with the exam. Highly recommended!

Best dental experience I've had in decades. I got an appointment straight away as a new patient. The office was pristine - and the staff was even better. A special thank you to Dr. Romeo Barzegari, Marisol, and Jessica.

As someone who hates visiting the dentist, Annabel made me feel at ease and was super friendly. She explained everything in great detail and I look forward to coming back! All staff seemed extremely friendly.

Staff is always so nice and makes you feel welcomed. Very clean waiting room as well as the rest of the areas. Sarah is amazing and always treats us great, especially with the kiddos. Love this place!

Marisol was amazing! She was very meticulous, very very clean and all around made my trip very pleasant. Her and her office made me feel comfortable, everyone was very detailed oriented and professional. I am happy to have found such a good hygienist and dental office finally.