West Lake Dental

I previously went to West Lake and Dr. Maples several years ago at another location, so I came to his new office for new dental work because I knew he had an in house lab. After the new visit, he came up with a treatment plan, which I reviewed at home. I noticed 4 oral health products listed at the top of the plan, which were not discussed during our office exam. The first item was a WaterPik flosser, which I already owned. The other 3 were CariFree Floride Gel, Oracare Rinses, and a topical application of fluoride varnish. Being a biologist by training, a CDC retiree, and a shopper who always compares prices, I searched PubMed.gov for research done regarding the active ingredients of the other 3 products in his plan and looked for retail pricing and availability using Google search. While fluoride has well established benefits, the scientific research on Nano-Hydroxyapatite in the CariFree products is incomplete, plus he was charging $27 for a product purchasable directly from CariFree for $18. The Oracare rinses he was charging $44 for did not kill or prevent bacterial growth any better than available over the counter products like Listerine at a much lower price according to published research. The topical fluoride varnish a dentist applied in a prior dental appointment was completely gone after two brushings. He charged me $350 for a Cone Beam CT Capture (pano-scan), which his assistant already said my dental insurance might not pay for (she was right). When I called the office after reviewing the treatment plan to say I would not be buying the 4 products listed above from him, but was otherwise happy with the plan, I was told he insists his patients purchase these items directly from him. I refused and relayed my ownership of a working WaterPik and investigation of the products I did not want to purchase. Then I was told that trust was basic to our relationship as patient and doctor and that they no longer wanted me as a patient. I was fine with that as I felt I had dodged a business that was both excluding me in the patient-doctor relationship and eager to increase profits in ways I considered unethical. They sent me a registered letter to officially notify me of the breakup and to remind me they would be billing me for the $350 pano-scan they did, if my insurance did not cover it. I have a new dentist that did not charge me for the Cone Beam CT Capture he did because most dental insurance does not pay for them, but he feels his benefit of having one is worth his practice absorbing the cost. His costs are much more reasonable, and I am allowed to be a partner in my oral care with a say in my total treatment plan, which I require.

I said I didn't want to be criticized about my teeth brushing, as I am doing the best I can, & he told me "then this isn't the place for you". Not compassionate! No care about the patient & their feelings!

Dr. Andy and his staff are really great. I’d give them 10 stars if I could. I’ve had to get dentures and they walked me through everything. Never in a hurry, explained everything step by step until I was comfortable with the process. Additionally, the front desk staff is great as well. They worked with me and my insurance and made sure I understood all the financial arrangements too. I really can’t say enough good things about this practice.

West Lake Dental is great! A friend referred me here, and I am incredibly thankful they did. Dr. Andy and the entire staff are absolutely awesome. They are both thoroughly professional and genuinely friendly. I typically do not like the dentist experience at all, but Dr. Andy and his team completely changed my perspective. I have to give them 5 stars for making me feel so comfortable. I highly recommend West Lake Dental!

Dr. Andy is very gentle have gone to him for years and hope to always go to him. My daughter lives in Phoenix and comes back whenever she needs dental care because she loves the whole staff.

Dr. Maples and his staff have been beyond amazing. This is my first and not my last review due my still having some future procedures upcoming. So far I could not be more pleased with all of them. I would also compliment Sarah personally. She has been very professional and very cordial. Besides doing everything required, she is also excellent at making a patient comfortable. Very impressive. After almost 1 year of multiple visits and multiple procedures I am finally finished. I can't describe how amazing this journey has been. It wouldn't do justice to how I was treated. Do yourself a huge favor and see Doctor Maples (Andy) with any problems that you might have. He and his entire staff are unbelievable in every way.

Westlake Dental is a wonderful dental practice. From Dr. Andy to Annie greeting me at the door, Michelle cleaning away expertly, Jake, Sherry. I know I am forgetting names, but we appreciate you all!!

I love the team at West Lake Dental. They listen and are courteous. Dr Andy Maple knows the best course of action for treatment. I highly respect his opinions. Thank you for always providing excellent service.

I have been to many dentists in my life due to moving and some of them retired. But I honestly would say I was highly impressed with Dr. Andy Maples and staff at West Lake Dental . They really studied my problems and listened to my history. Dr. Andy took a great deal of care and is going to sit down with me to discuss my options after he has all my information from past dentists. You will be glad that you decided to pick him and his caring staff to take care of your teeth. Crystal Lawrence-Lindenberger