Pierce & Knight Family Dentistry

—“Patient-First” Practice No Longer— RE: Dr. Knight, your response does not address the material facts. The apparent issue was that my case was more complicated than you wished to take on, while your office sought payment up front. I came intending to become a patient. Delta Dental has received NO claim, and the procedure remains incomplete—which is why I sought your care. I was laughed at for wanting my insurance rep, through a company your practice is contracted with, to clarify the proper procedure after your office provided incorrect information. I was never offered an appointment with you. The information provided was represented to me as unlawful, as detailed in the letter given to Barb yesterday. I have reported the matter to Delta Dental and will be reporting it to the Kansas Dental Board and Kansas Attorney General’s Consumer Protection Division. I rarely write reviews like this. I was so upset I slept on it before posting, and woke up feeling even more strongly that prospective patients deserve to know what happened. I had the same dentist for 35+ years, from childhood until he sold his practice. I grew up there and had the same two hygienists from my baby teeth through college and beyond. I knew what genuine family dentistry and feeling valued meant. After that practice became a corporate chain, my experience changed dramatically: insurance issues discovered after procedures, drill lacerations inside my cheek, crowns that didn't fit and repeatedly needed replacement, and insurance refusing to cover corrections because it had already paid for the original work. I carefully searched for a new dentist and found Pierce & Knight. Their family-owned history, Lenexa roots, and patient-care philosophy sounded exactly like what I wanted, so I came in personally rather than simply calling. Brooke, the scheduling coordinator, was wonderful. Kind, professional, patient, and genuinely helpful. She was the only person who made me feel like a valued prospective patient and embodied the family warmth advertised by the practice. My situation was unusual: I’m leaving my dentist mid-treatment after a temporary crown fell off multiple times in one week, once in less than 24hrs. Insurance limitations could mean paying out of pocket if another dentist must redo already-billed work (not the case here). Then the office manager, Molly, stepped in. I have 15+ years of clinical experience myself, and her explanations increasingly concerned me. I was told insurance pays everything upfront and that I would have to pay 100% out of pocket while waiting for a lengthy claim. I was told another patient had waited a year. Then Molly gave me an $1,800 quote without knowing which tooth I meant, examining me, or knowing what treatment was required. I contacted Delta Dental, which gave me information that did not align with what I had been told. Garmin's employee medical liaison independently confirmed the relevant information. I am intentionally not calling this a misunderstanding. I verified it. Most troubling: Molly never said, “We don't want your business.” She didn't have to. She professionally sold me on taking my situation somewhere else. If they don't want complicated cases, that's their right. But say so directly. Why discourage a prospective patient before a doctor even evaluates them? I came specifically because I believed their family-centered reputation meant my circumstances would be met with care, not treated as an inconvenience to be redirected elsewhere. It left me questioning the “patient-first” philosophy—and the apparent lack of confidence Molly seemed to have in the doctors she represents. After I said I would contact Delta Dental and Garmin's liaison, Barb, the treatment coordinator, audibly laughed. She wasn't participating in the conversation. I found it dismissive and disrespectful. I came here looking for the family-centered dentist I had known for decades. Instead, the experience advertised online was not reflected in management's treatment of me. Dr. Pierce, Dr. Knight, Molly, and Barb: do better!

Everyone from the receptionist, the hygienist, to Dr. Knight has been so kind and helpful to me, as a new and elderly patient with almost no established acquaintances and knowledge of a KC I left some 40 years ago. I feel great relief that I have found a reliable, friendly, and professional dental practice that I can be a part of and so close to my new home.

GREAT first appointment experience. The office is lovely and comfortable, which is very much appreciated when you’re getting a service that you can’t see. I didn’t have any issues to report, but felt like the exam was thorough enough that they would have caught one I was aware of.

Myself and my son have not been to a dentist in a long time, with me having a huge dental phobia and teeth issues. This was my first choice after years of bad experiences and I am so glad I made this choice! Everyone is super nice here, from the minute you walk in. My dental hygienist Emily was super great and took my anxiety down a lot. I have a long road ahead with restoration of my teeth, but I feel i am in great hands with this dental team.

This is the best dental practice I’ve ever encountered! Dr. Knight provides excellent care and is always willing to take the time to answer questions and explain your treatment plan. I’ve had great experiences with all the technicians, hygienists and staff as well. I highly recommend it!

My recent visit to Pierce & Knight Family Dentistry was fantastic! Every person I interacted with was kind and thoughtful about me as a patient and a person. They were able to get me an appointment same day. Definitely recommend them if you’re looking for a great dentist.

Everyone from the receptionist, the hygienist, to Dr. Knight has been so kind and helpful to me, as a new and elderly patient with almost no established acquaintances and knowledge of a KC I left some 40 years ago. I feel great relief that I have found a reliable, friendly, and professional dental practice that I can be a part of and so close to my new home.

I was so grateful and pleased with my experience! Every member of the staff was welcoming and helpful. Dr Knight even called me the day after my appointment to check in and see how I was feeling. I’m more than happy to be a returning patient from here on.

I had a great experience at this office! I am a new patient and usually feel nervous going to the dentist, but everyone made me feel comfortable right away. Their website has a ton of great information that allowed me to feel prepared before going in for my appointment. Adeline was my dental hygienist and was very welcoming. She explained everything clearly and patiently after I shared that I usually get anxious at the dentist. Alana and Dr. Hill were doing my fillings, and they were both incredibly friendly and positive. They were both very patient with me and explained each step before doing anything. They were also frequently checking in on me to make sure I was comfortable. I really appreciated how they approached that process. The whole team was so kind and understanding—it made such a difference. I can see why they already have such positive reviews!

First off, the office staff is exceptional. I've never experienced anything negative. Always professional, efficient and friendly. Dr Pierce has done a remarkable job with my teeth. I have had numerous issues over the years but Dr Pierce has addressed each with professionalism, compassion and kindness. I'm 79 years old and of all the challenges l've put to him, he always explains in detail what the problem is and what are the best treatment options and always with empathy! Can't say enough.

We recently relocated to the area and had to find a new dentist, which can honestly feel overwhelming. I’m so glad we found this office! From the moment I walked in, the staff was welcoming, organized, and genuinely kind. The dentist took time to thoroughly explain everything, answered my questions without rushing, and made me feel completely comfortable. The office was clean, modern, and ran on time — which I truly appreciate. You can tell they care about their patients and take pride in their work. If you’re new to the area like I am and looking for a trustworthy, professional dental team, I highly recommend giving them a try!