Joliet Family Dental

Worst dental experience ever.if your child has special needs like autism don't go here.They don't want to deal with you and will just keep sending you all over the place to places that didn't fix the problem. My son has needed a root canal for months now and they don't care at all. They keep sending him to other places that still haven't fixed the tooth .This isn't a little issue this can lead to a serious infection but they don't care. Then I tried to make a follow up appointment and got hung up on twice and argued with that they can't treat my son because he has anxiety... and low and behold they do all the treatments that he needs they just dont want to deal with a child that has dental anxiety apparently..all I was trying to do was make a follow up appointment to find a place that will treat his tooth.now I'm just super angry and frustrated because my son can end up loosing his tooth that they could have saved a while ago and here I am again back at square one trying to figure out how to get this fixed with this place who is supposed to be his primary care dentist not cooperating at all.I have limited options I have a fixed income im a single parent with state health insurance and this is one of the only places that takes his insurance..this is totsl b.s.

I took my daughter here for a braces consultation to possibly use private insurance as a primary and Medicaid as a secondary. I was in the waiting room longer than we were actually in a room with the DENTIST not even orthodontist. We drove 2 hours to get there. The place was dirty and poorly managed. They didn’t even do a full exam or X-rays. Just looked at my daughter’s teeth and said welp she won’t qualify so you’ll have to come BACK when the orthodontist can evaluate her. When I specifically made the appointment to be evaluated by an orthodontist… so why wasn’t one made available? This was a complete waste of time and gas and they saw Medicaid on her chart and that’s all they saw. Wouldn’t recommend wasting your time or money here when they don’t care about people just what insurance you have.

The Male receptionist who answers to schedule appointments is completely unprofessional , I had an appointment scheduled for me and my daughter and I called two days prior to check her insurance and he never called me back to make sure it’s valid and then wanted to charge me a cancellation fee when I wasn’t going to drive 30 mins to pay out pocket when I wasn’t waiting for his call In the first place. He then HANGS UP ON ME AND THEN SENDS ALL MY CALLS TO VOICEMAIL. Now I can’t even get through for my appointment due to this unprofessionalism . Great job buddy

Great work. Affordable. The support staff really make a difference in making having to go to the dentist not be so terrible. Especially the front desk people, so helpful and nice. I hope they all get a raise.

From registering at the front desk, to the xray tech, hygienist and doctor.. every single person made me feel comfortable despite always being extremely nervous for these trips. Thank you for your professionalism and gentle care!!!

I had a great experience at this dental office. I went in for a cleaning, and everything went smoothly from start to finish. The receptionist was very polite and patient, even though I didn’t have my insurance information on hand since I had just recently received it through work. They took the time to look it up for me, which I really appreciated. The cleaning itself went well, and the overall visit felt easy and stress-free. The staff was professional and helpful, and I left feeling taken care of. I’d definitely recommend this office to others.

Great place! They made us feel welcome and had reasonable wait times. Im glad we found our new dentist.

They take to long just to say you need to get you wisdom out. I am white and there was a African American doctor that wouldn't even touch my mouth due to my race. The picture on the page on Google is not the place. It feels so unsafe to even walk in.

“I had an amazing experience at Joliet Family Dental From the moment I walked in, the staff was friendly and helpful. They made the whole process smooth, ensuring I felt comfortable throughout. The customer service was top-notch, and I'll be returning!”