Dr. Richard D. Schneider, DMD

Schneider has been our family dentist for over 30 years, taking care of my grandparents, my parents and since we were children, my sister and I. I had an appointment for a cleaning 2 weeks ago and everything went great. I had 2 cavities that needed to be filled and a tooth to be fixed and made that appointment for this morning. My alarm didn't go off. I didn't wake up until 20 minutes before my appointment and with me now living in Georgetown, it was not enough time to get there. I called the office and Debbie picked up. I let her know that I was unable to make the appointment due to my alarm not going off (that I remember I had set for 8am) and was told I would have to wait 2-3 months to even schedule another appointment. I understand policies are needed, but I have never been late or missed an appointment. For my cleaning, I was sitting in the parking lot 30min until my appointment because I have a fear of being late or missing. Again, I explained the situation and told her I really needed to get these cavities filled. She proceeded to tell me "maybe you should've set your alarm" even though I told her I did and it didn't go off, not my mistake. She then told me I can find another dentist if I didn't like it. Yes, Debbie, I will and so will the rest of the family. After that comment, she proceeds to complain about my sister "not showing up to 4 appointments." Sorry, I'm not my sister and AGAIN have never missed or been late to an appointment. I was so upset (and still am) and called my mom to let her know the situation. She called the office and someone else answered the phone (I can't remember her name, but mom said she was very sweet and understanding) but then Debbie took the phone out of that girls hand and proceeded to yell at my mom. Because of Debbie, we will no longer be coming here and it breaks my heart because Schneider and the rest of the office are so amazing. I'm in healthcare and if I had EVER spoken to my patients the way she did to me and my mom, I would be fired right on the spot. Again, a policy is a policy and completely understandable, but there is absolutely no reason to get nasty with someone over an alarm not going off. At least I called the office and was polite. Debbie will be the reason this office closes.

The person who answers the phone is the rudest and nastiest person I have ever encountered. I feel so bad for the people that have to work around her. She clearly hates her job and maybe her life too. Reading the reviews most of the negative ones are just about her. Red flag!! I didn’t want to reschedule I just wanted to cancel so In case somebody else needed an appointment. I am counting my blessings by not having to go to this practice. God is good.

i had an unexpected emergency come up on the same day of my appointment and called to try and reschedule. The office manager would not help me and actually HUNG UP the phone, saying a new patient could not make another appointment if my first was canceled without a 24 hr notice. I’m still stunned. DO NOT RECOMMEND this office. I’m glad i found out how they treat their patients before stepping foot inside their office. Thanks for doing me a favor!

I had a very disappointing experience with this office. I accidentally missed my appointment by about an hour, and I immediately called to apologize and try to reschedule. I was polite and understanding, but the receptionist was dismissive and unwilling to help. I called back once more, hoping to clarify or see if there were any cancellations, since I had been looking forward to the appointment. Again, I was calm, respectful, and apologetic. This time, another staff member got on the phone and began yelling at me, telling me to “go find another dentist.” I was honestly shocked by how aggressive and unprofessional the interaction was. What’s most concerning is that this wasn’t just a one-time bad interaction—the tone was also rude when I originally called to make the appointment. That suggests a pattern, not an isolated issue. No matter how good the dentist may be, the way patients are treated—especially over the phone—matters. Patients deserve basic respect and professionalism, even when mistakes happen. Unfortunately, that standard was not met here.

The woman who answered the phone was quick to cut me off mid sentence in a very rude manor just to tell me that I will not be able to be seen simply because I had a previous dental appointment within the last year and half. Here's a piece of advice lady, allow any potential new customers to ask questions completely, before you interrupt them. You are now responsible for my horrible experience with this office.

Scheduled a cleaning and he refused to provide service to me because he would rather me have my teeth pulled out. No thank you. Worst bedside manner I've ever experienced

Really a great experience, Dr Richard D. Schneider is a pleasant, kind and sweet fella. It was my first time there and I felt comfortable and love the music playing its relaxing. I'd send my Mom there ✝️. He's one of the Greats. And thank you to the lady upfront she called to make sure my insurance was accepted and activated, I appreciate you for helping.