Accent Dental St. Louis

We have had two routine checkups, as well as dental work done, and we have been impressed with staff and doctors. We were really nervous about our daughter’s work to be done, but the staff was very assuring. We came from a popular pediatric dentist office in the area and saw many dentists there and they missed several cavities, even with X-rays. We were told they were keeping an eye on a cavity until it absolutely needed to be filled, but it was way past needing just filling when we got to Accent. After having such a poor experience with our first pediatric dentist, it has been very reassuring to be here at Accent!

I have been going to Accent Dental for about 14 years and three kids later still going and would definitely recommend. There’s always a welcoming staff, my kids actually like going to the dentist. Today my kids seen Renato and Dr.Ally and there perfection and friendly like always.

The staff is always incredibly kind and knowledge, they explain step by step about procedures and give the opportunity for questions. Staff gets down on the level of your kiddo and makes them feel comfortable, my 4 and 10 year olds were excited and had so many questions during their appointments and left begging to go back. My 5 year old was nervous and a bit upset, they reassured him and let him pick out cool stickers and a toothbrush. The dental work is also beautiful.

The aesthetics of this facility child friendly but the overall experience leaves a lot to be desired. The professionalism of the staff definitely needs improvement. They heavily overbook appointments with absolutely no consideration for people’s time,l leaving patients sitting crowded together like cattle in the waiting area. Because they accept state insurance it feels like you are given mediocre care and forced to deal with completely inconsiderate time management.

Staff were generally polite and pleasant (which is the only reason I am giving 2 stars), however, the office policy that guardians are not allowed during treatment of their child is disturbing and the verbal justification of the reasoning was not satisfactory. Moreover, in receiving treatment at another children’s dentist clinic guardians are allowed during treatment. So this unnecessary barrier was frustrating and moreover from face value appears to be discriminatory (as most clients in this clinic are people of color and/or recipients of state aid). Then I leaned from my child that they experienced great pain during their treatment and was crying and tried to communicate to the dentist/treatment team but felt that they were being misunderstood and moreover was told by the dentist/treatment team that they needed to proceed through the treatment(which was a tooth extraction) to get what they needed done (extraction of the tooth). When I saw my child, although he appeared to be happy and the staff member shared that everything went ok, I noticed tried tears streaming down his face and asked him what happened (which he told me the aforementioned). This was heartbreaking to hear as a parent and frustrating because this is the very reason guardians need to be in the treatment room, in order to advocate for their child. His advocate was not in the room and he had to endure unnecessary pain because the adults in the room either didn’t understand him and/or were more concerned with the work and ignored his pain. Either way if I, as his guardian and advocate was in the room I could have supported communication so that he was more comfortable during his treatment. Moreover, the process for receiving and reviewing office policy was more difficult than expected. Although there is an online/text available version it was difficult to get access to the direct language and documentation, even while working with the front desk. Furthermore, upon request for a printed version, which was not readily available at the front desk, was difficult to readily obtain. Furthermore, before my child’s treatment, when I addressed my concern about just learning that I would not be able to be with him during treatment, I was directed to forms that were texted to me (which I had not yet signed but was verbally told that I had because they assumed I had). Although, the team member told me that they would get a copy of the form for me (before my son’s treatment had begun) they never returned with it. After a while I went to the front desk to request the paperwork, which they did not have readily available. After a few attempts to text me the paperwork so I could ready the policy, I was then given a printed version and later also given a version that I signed in 2024 and was told that the policy about guardians being with the child during treatment had changed (however, the language did not appear to be different to me from the document I signed in 2024 and the document they printed in the office for me. Although, the online policy language was different). All together this was a complicated and frustrating experiences and even more disheartening to learn that my child was in great pain(per his own sharing) that was overlooked and I as his advocate was not in the room to ensure that his voice was heard.my greatest concerns are with the office policy that separates legal guardians from their children during a highly vulnerable time and further, the lack of transparency and direct access to policies (including staff access). Policies should be readily available at the front desk and easily accessible online. Furthermore, team members should be equipped to review said policies with guardians upon request in a timely matter. While I was working to get access to and understand the policy my child was without a representative who could advocate for him in the room and therefore endured great unnecessary pain.

My girls just had an appointment this past Friday. My children were in and out. The dental assistant and Docs were really nice. I really appreciate Doctor Kristiane Naegler, as she was very informative and knowledgeable. She showed she actually cares for the patients.

I absolutely love everything about this dentist office. From the moment I called, they was able to get me in that morning and walking through the door. You felt welcome. All of the staff in the back were nice to my daughter made her feel at ease friendly. She had to get a tooth pulled the dentist that we had an appointment with couldn’t pull it and she looked to see if it was another dentist available so it can get done that day. . We are now patient of Brentwood accent dental. If you are looking for a dentist for your child, this is the place you will not be disappointed

I am had a great experience with the dental assistant Renato . He was very kind and welcoming from the moment we arrived, which immediately made us feel comfortable. He answered all of our questions clearly and confidently, showing a strong knowledge of his work. It was obvious that he knows exactly what he’s doing and takes pride in providing excellent care. Overall, we are very satisfied and truly appreciate his professionalism and friendly attitude.

Disappointed in this establishment. The positives of this facility is the staff is very friendly. But the communication in my experiences has been very bad. I started my journey out in Wenztville Accent, and was referred to the one in St. Louis because of our insurance. I agreed, because the staff there were very friendly and helpful and were trying their best to make sure my son got the dental care he needed. It took a month to hear anything back, which I figured was due to insurance reasons. I reached out to this facility to figure out what was going on and was told that they would get back to me. Approximately a day later, I had a call stating that they wanted to try to schedule my son for his dental appointment which was with sedation for that following Monday but they couldn’t guarantee that he would get the appointment but to prepare him as if he would, which would include not eating or drinking past 12am. And they would call me first thing Monday morning to confirm or deny the appointment at 1p that day I stated okay. Monday around 10am I ended up calling because I still hadn’t heard anything and I have a 2hr ride to this facility. They said they were still trying to reach the people that had those appointments because they needed paperwork to proceed with their appointment and they haven’t heard back and told me to wait and they would let me know soon, I reminded staff again that I was 2hrs from the facility and was told okay we’ll try to get ahold of you as soon as possible. I believe approximately at 11:30a I was told that he wouldn’t be able to have the appointment because they received the paperwork they needed for the other children’s appointments. Which I became upset because my son is still pretty young and had been wondering why all day he couldn’t eat or drink. And asked repeatedly and I told him no because I was told there was a good chance he would get the appointment at that point. I told them I didn’t wanted to receive services from them that I would go with the further option in Chicago and the lady I spoke to try very hard to try to get me to still schedule an appointment, and then settled for a waitlist and told them I still wasn’t sure I would accept. Fast forward to a week ago I was offered to come in today (4/16/26) at 10:30 for an exam. The others I denied due to my working schedule and one got canceled because my son had the flu. We came in to the facility, the front staff was very polite, friendly, and helpful. We arrived at 10:15a our appointment time was 10:30. Around 11am I approached the front desk to confirm what time my son’s appointment was again because we had still not seen anyone or been back to be assessed or start the procedure. The lady stated that she was very sorry it was taking awhile, and stated that there was only Doctor there that took our insurance and sometimes I can be a wait. Which I was informed only one doctor there took our insurance but I was never informed how long of a wait it could be or that the process could be hours later. Around 11:00 the receptionist called me back up to the desk to tell me that another child they were working on was taking longer than they originally planned and it was going to be quite some time but they would get us back as soon as possible but was unsure when that was going to be. I stated okay, and sat back down. At this point it was 12:30p (two hours after our appointment time) and still have not been seen. My son again is wondering why he can’t eat, when he’s going to get to, why he hasn’t been seen yet, and why it was taking so long. Around this time I walked back up to the front desk and stated I wanted to cancel his appointment, because this is now the SECOND time my son has waited and told he needs to wait because we’re under the impression that he’s going to have his appointment or in this case his appointment in a timely manner. Which I find very unprofessional, how can you willingly let young children wait that long to eat or drink because your not communicating with parents that this can be a very long process.

We had an excellent experience at Accent Dental’s St. Louis location. Chasity and Dr. Smith took such great care of my daughter. They were patient, kind, and very intentional in the way they explained things and made her feel comfortable. I highly recommend this office—5 stars!

I have been bringing my kids to accent for years and we have always been happy with our care.. Harper was great with my daughter. Ashley was amazing with my son. Dr Yoon was informative and took great care of my kids. Everyone was friendly.Thanks accent for keeping them smiling!

This was my son’s very first dental appointment at Accent Dental and I couldn’t have asked for a better experience. From the moment we walked in, Renato was our first point of contact and he was absolutely amazing. He was warm, patient, and talked to my son in a way that made him feel comfortable and confident. He even took the time to explain the importance of brushing in a fun and encouraging way—my son was actually excited to show off what he learned! Dr. Smith was just as great. Gentle, thorough, and very reassuring. He made sure my son understood what he was doing and kept everything positive so he didn’t feel nervous at all. Overall, they turned what could have been a scary first-time visit into something my son genuinely enjoyed. Highly recommend Accent Dental, especially Renato and Dr. Smith!